Refund policy

Return & Refund Policy

We want you to be happy with your purchase from Maria's Tienda.

Non-Personalized Items

We accept return requests for eligible non-personalized items within 30 days of delivery. Items must be unused, in their original condition, and returned with their original packaging.

Customers are responsible for return shipping costs when returning an item due to a change of mind, ordering the wrong item, or another reason that is not the fault of Maria's Tienda. Original shipping charges are non-refundable.

Personalized & Custom Items

Because personalized and custom products are made specifically for you, they are final sale and cannot be returned or exchanged due to a change of mind, incorrect personalization information provided by the customer, or other customer-provided errors.

If your personalized item arrives damaged, defective, incorrect, or we made an error in the customization, please contact us so we can make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible and provide your order information and photos of the issue. If the issue is confirmed to be our error, Maria's Tienda will provide an appropriate replacement, refund, or other resolution at no additional shipping cost to you.

Returns

Please contact us before sending a return. Returns sent without first requesting a return may not be accepted. Once a return is approved, we will provide instructions for where and how to send the item.

Refunds

Once we receive and inspect an approved return, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled. Personalized or custom orders cannot be canceled once production or engraving has begun.

If you have any questions regarding a return, refund, damaged item, or cancellation, please contact Maria's Tienda through the contact information provided on our website.